Technical Requirements

Desktop Computers

To make the experience on WordFlyers most enjoyable, you will need, at a minimum:

  • Windows: Internet Explorer 10, Firefox 15 or Google Chrome
  • Macintosh: Safari 6.0, Firefox 15 or Google Chrome
  • Screen Resolution: 1024x768
  • Flash Player: 10.56+ for older versions of Firefox
  • Sound card must be working
  • A high speed internet service

Users on Chrome 55 should upgrade to Chrome 56.

Due to the nature of computer errors it can be very difficult to diagnose compatibility issues without seeing them in action. We would recommend having your IT technician investigate them in the first instance.

If you do come across a technical issue, please try the following:

  • Refresh the page
  • Check firewalls / security settings / content filters as sometimes this blocks content, like sound
  • If you’re experiencing issues using Internet Explorer, please try a different browser such as Firefox or Google Chrome
  • Clear your cache: http://www.wikihow.com/Clear-Your-Browser’s-Cache
  • Modify proxy/content filter settings to accept larger files up to 5 MB in size
  • If traffic from our CDN is not cached, there will likely be an unnecessary increase in bandwidth expenditure on the school's network. The relevant URL to cache is:
    • *.readingeggsassets.com

It is essential that content relating to the IP address for our web server (corresponding to wordflyers.com.au) is not cached. All other content should be cached. To determine the IP, run the following in the command line (If using Windows computer, please download dig dns tool before running these commands):

  • dig +nostats +nocomments +nocmd wf-student-app-production-2113347585.us-west-2.elb.amazonaws.com
  • dig +nostats +nocomments +nocmd wf-teacher-app-production-1371670232.us-west-2.elb.amazonaws.com

The following file extensions should be allowed in the group policy:

  • .mp3
  • .mp4
  • .png
  • .jpg
  • .js

Please ensure that the following lists of URLs are accessible through your school network in order to use the site:

  • *.wordflyers.com.au
  • student.wordflyers.com
  • teacher.wordflyers.com.au
  • *.readingeggsassets.com
  • *.typekit.net
  • *.tiles.mapbox.com

Tablets

To make your WordFlyers experience most enjoyable on your tablets, you will need, at a minimum:

  • iPad: Compatible with iPad 2, iPad 3, iPad 4 and mini (iOS 6.0+)
  • iPad Browser: Safari 6.0 or Chrome 29
  • Android: Galaxy Tab 2, Galaxy Tab 3, Nexus 7 or Nexus 10 running OS 4.1 or later
  • Android Browser: Chrome 29.0 or later
  • High speed internet service
  • Device Orientation – Landscape mode recommended

If you do come across a technical issue, please try the following:

  • Refresh the page
  • Clear browser cache and cookies
  • Restart the browser and device
  • Check firewalls / security settings / content filters as sometimes this blocks content, like sound
  • Make sure the sound is not muted on device
  • Modify proxy/content filter settings to accept larger files up to 5 MB in size
  • If traffic from our CDN is not cached, there will likely be an unnecessary increase in bandwidth expenditure on the school's network. The relevant URL to cache is:
    • *.readingeggsassets.com

It is essential that content relating to the IP address for our web server (corresponding to wordflyers.com.au) is not cached. All other content should be cached. To determine the IP, run the following in the command line (If using Windows computer, please download dig dns tool before running these commands):

  • dig +nostats +nocomments +nocmd wf-student-app-production-2113347585.us-west-2.elb.amazonaws.com
  • dig +nostats +nocomments +nocmd wf-teacher-app-production-1371670232.us-west-2.elb.amazonaws.com

The following file extensions should be allowed in the group policy:

  • .mp3
  • .mp4
  • .png
  • .jpg
  • .js

Please ensure that the following lists of URLs are accessible through your school network in order to use the site:

  • *.wordflyers.com.au
  • student.wordflyers.com
  • teacher.wordflyers.com.au
  • *.readingeggsassets.com
  • *.typekit.net
  • *.tiles.mapbox.com

Should you have any questions or would like some assistance please contact our WordFlyers team via email contact@wordflyers.com.au or via phone on 1300 784 088 for Australia.